You can access all data collected via the registration form at any time by navigating to the “Participations” > “Participations” section in your admin interface. At the bottom of the screen, click on “List of participations” to export the data to an Excel file.

To extract participants’ mailing addresses, you must first enable the relevant data collection fields in your admin interface under “Settings” > “Collected Data.” Once activated, participants will be required to provide this information during registration. At any time, you can export the collected data from the “Participations” > “Participations” section by clicking the “List of participations” button to download an Excel file.

GoTombola does not natively support Twint yet, but Stripe—our compatible payment provider—may offer Twint in early access for select users. We recommend creating and linking a Stripe account to GoTombola, then contacting Stripe to request Twint activation through their interface.

If you'd like to offer PayPal as a payment method, you need to link your own PayPal account in addition to connecting Stripe or SumUp. You can do this via the GoTombola admin interface by going to “Payments” > “Available Payment Methods” > PayPal and following the instructions. You can enable multiple payment methods for a single raffle on GoTombola.

To allow participants to pay online, you need to link a compatible payment provider (Stripe, PayPal, SumUp, or HelloAsso – France only) in your GoTombola admin interface. Funds go directly to your account with the chosen provider. GoTombola doesn’t charge transaction fees, but the provider may (e.g., Stripe fees as of March 2025: 1.5% + €0.25 per transaction).

There is no dedicated app, but you can order printable PDF sheets (100 tickets per sheet) for €12 via your organizer interface, in the “Tickets” section.

In a free raffle (1 ticket per participant), the key limit is the number of participants. The Starter plan allows up to 100 participants. If you activate Flex, any overage is charged at 3.6%. Example: 100 extra participations are treated as a €1000 overage (100 × €10), resulting in a €36 fee (incl. tax).

MB WAY is not yet natively supported by GoTombola. However, Stripe—our payment partner—offers it in beta in some countries, like Portugal. You can request activation through your Stripe account. GoTombola allows you to collect payments through your own Stripe account.

GoTombola does not currently support Bizum or direct bank transfers. You need to link a Stripe, PayPal, SumUp, or HelloAsso account to collect payments.

Yes, it’s possible. Just send us a complete list of quantities and corresponding prices (e.g., 1 ticket = €2, 5 tickets = €8, etc.). We will set it up within 24 hours. After the first sales are made, only additions can be made—modifications are no longer allowed.

GoTombola does not yet offer direct integration with Twint. However, if you use Stripe, you can request Twint activation through your Stripe account, as this payment method is supported in Switzerland.

Yes. You can order printable PDF ticket sheets (100 tickets per sheet) for €12 via your GoTombola interface. Then, send us an Excel file with the sold ticket numbers so we can include them in the draw. Alternatively, you can use your own printed tickets and just send us the sold numbers.

With the Free plan, you are limited to 40 sales, 200 tickets, or €200 in total revenue—whichever limit is reached first will stop the sales. If you activate the Flex option, your raffle becomes unlimited, and any overage is billed at 3.6% of the extra amount.

Ticket numbers are not displayed on the GoTombola webpage. Only the remaining number of tickets is shown. Our digital tickets use random codes rather than sequential numbering.

You can link a Stripe, PayPal, SumUp, or HelloAsso (France only) account to your GoTombola raffle page. Stripe supports many credit/debit cards and local payment options. We recommend Stripe for new users.

No, GoTombola does not take any commission on payments. Any transaction fees depend solely on the payment provider you’ve connected (Stripe, PayPal, etc.).

Yes. You can sell paper tickets and send us an Excel file with the sold ticket numbers. These will be included in the draw, even if they weren’t sold through the platform.

Currently, it's not possible to pre-schedule multiple draws. Each draw must be manually initiated from your GoTombola admin interface under the “Management” section. If you’ve subscribed to the “Multiple Draws” option, you can conduct several draws—but each one must still be launched manually.

By default, draws are not automatic. You must manually click a button to launch it. However, if you’ve subscribed to the “Automatic Draw” option, the draw will be executed automatically at the scheduled date without any further action from you.

During the draw, all listed prizes are drawn at once. If you’re using the “Multiple Draws” option, you’ll need to add new prizes for each new draw. Tickets that have already won will no longer be included in future draws.

By default, only one draw session is included. To run multiple draws, you must either subscribe to the Pro plan (includes multiple draws) or purchase the “Multiple Draws” option (€36). Non-winning tickets remain valid for future draws, unless you create separate raffle pages for each month—with distinct links/QR codes. Each page has its own limits (e.g. €200 or 40 sales on the Free plan) and can be created at no cost.

If payments were made online via Stripe, the funds are already in your Stripe account. You can initiate a transfer to your bank account directly from your Stripe dashboard. If you used the pre-order feature, participants paid you directly (cash, check, etc.) and GoTombola was not involved in the payment process.

As the organizer, you decide how prizes are distributed. GoTombola does not handle shipping or collection. We recommend specifying your prize delivery terms on the raffle page or in a PDF rules file uploaded via “Settings” > “Terms and Conditions.”

With the “Multiple Draws” option (included in the Pro plan or available as a paid add-on), you can run several consecutive draws. Non-winning tickets remain valid for future draws. You must add prizes before each draw for them to be included.

To activate the Flex option, you need to add a credit card to your GoTombola account in the “Billing” section. Flex activation is free, but if you exceed your plan limits, a 3.6% (incl. tax) fee will be applied to the excess amount (e.g., €500 over = €18 charged).

The Flex option is free to activate, but requires a credit card to be added to your account. Once activated, if you exceed your plan limits (Free, Starter, Boost, Pro, etc.), a 3.6% (incl. tax) fee is applied to the excess amount. For example: with the Starter plan (€24), you can collect up to €1000. If you collect €1500, the €500 overage will incur a €18 fee (500 × 3.6%).

The Starter plan allows up to 100 participants, €1000 in revenue, and 1000 tickets. These are hard limits: for example, selling tickets at €2 means you can only sell 500 tickets. You can upgrade to a higher plan (Boost, Pro), or activate the Flex option to exceed limits, in which case a 3.6% fee applies to the overage.

We’re sorry to see you go. You can request account deletion via our customer service live chat. Your account will be deleted within 48 hours. This action is permanent, and your data cannot be recovered. Feel free to share your feedback—your input helps us improve.

Yes. You can create as many raffle pages as you want from your admin interface. Each page has its own settings, link, QR code, and limits (e.g., 40 sales / €200 with the Free plan). To create a new page, click the top-right menu and select “New.”

Yes. GoTombola is designed to comply with legal requirements for promotional games with no purchase necessary, particularly in France. You can also customize and publish your own official rules if needed.

You can modify the quantity of a prize (or even update the entire prize list) at any time during the raffle. To do so, go to the “Prizes” > “Prizes” section in your admin interface, click on the desired prize, and adjust the quantity. Don’t forget to click “Save,” and then again on the listing screen to confirm the changes.

In the second email you received from GoTombola, you’ll find a short link and a QR code you can share on social media. These are also accessible from your admin interface under the “Useful Links” section in the main menu.

Yes, you can change the name of your raffle as long as no tickets have been sold yet. Once a sale has been made, the name can no longer be changed through the interface—but we can do it manually for you, free of charge, within 24 hours upon request.

Yes, you can manage the terms and conditions yourself by uploading an updated PDF file in your admin interface under “Settings” > “Terms and Conditions.” The new file will be visible on your raffle page within 2 minutes for all participants.

You can adjust the footer settings in your GoTombola admin interface under “Settings” > “Options.” Several options starting with “Hide…” allow you to modify or hide specific footer elements.

Yes, a QR code is included in the second welcome email. You can also access it from your admin interface under the “Useful Links” section at the bottom of the main menu.

In your admin interface, go to “Settings” > “Options” and activate the complementary donation option. Once enabled, participants will be shown a donation screen just before entering their payment information.

Yes, as long as no sales have been made. You can change the ticket price in the “Settings” section. Once a ticket has been sold, the price can no longer be changed—except to add quantity-based discounts. Alternatively, you can create a new raffle with the correct settings and refund previous participants manually.

Yes. As long as no sales have been made, you can preview and modify your page freely. You can test the form, add prizes, simulate entries… You can make unlimited changes before the first sale.